Spacemail™

Encrypted email is crucial for professional business communication. It safeguards sensitive data from unauthorized access.

At Spaceship, your privacy and security are at the heart of what we do. We want to ensure that whether you use your email account for personal or business needs, you’re always provided with the best protection for your data.

1. U2F (Universal 2nd Factor): This method uses a physical security key, such as Yubikey, to authenticate your login. It’s compatible with browsers like Chrome, Firefox, and Edge.
2. TOTP (Time-Based One-Time Password): This method generates a unique, temporary code on your mobile device that is valid for 30-60 seconds. You can use apps like Google Authenticator, Authy, or Duo for this.

1. Enable Two-Factor Authentication (2FA): Add an extra layer of security to your account by setting up 2FA, which requires a second form of authentication when logging in.
2. Track signed-in devices: View all devices currently logged into your Spacemail account, (along with details such as device type, location, IP address, and the time of the last activity). You can also sign out of all devices with a single click.
3. Review your Activity Log: Monitor your account’s activity, including login attempts and other security-related actions, to detect any suspicious behavior.
4. Change your password: Easily update your account password regularly to keep your account secure.

Yes, you can integrate Spaceship’s professional business email into email clients like Outlook, Thunderbird, or Gmail. This flexibility allows you to access your email account seamlessly across different platforms and devices, enhancing convenience and productivity for your business operations.

IMAP/SMTP/POP3 protocols are enabled by default in Spacemail, so no additional activation is required. Simply log in to webmail and check the Settings menu to find the details for configuring your preferred email application.

Spacemail email service was designed to meet business needs, aiming to allow businesses to demonstrate professionalism through custom email, and build trust with their customers. With Spacemail, you can create a custom business email address using your company name, establishing a stronger brand identity that builds trust among customers and clients.

Spacemail, as an email hosting provider, offers the reliability and features necessary for managing professional communication effectively.

Spacemail does not impose limits on incoming emails. You can receive an unlimited number of messages to your email account without any restrictions.

Current limits for outgoing emails are the following:

• Trials and Free* Plans — 10 emails/hour per mailbox;
• Paid plans — 500 emails/hour per mailbox.

Yes, you can conveniently create virtual email addresses to safeguard your primary email address and enhance professional communication management. You have the option to create up to 5 aliases per mailbox with our Starter plan, 10 aliases per mailbox with our Pro plan, and an unlimited number of aliases per mailbox with our Advanced plan.

To set up an alias, access your Spaceship account and navigate to Spacemail Manager. Select the mailbox where you want to establish an alias (or multiple aliases) and click on "Set aliases".

You can opt for a free Spacemail account with every domain you connect to Spaceship Shared Hosting. It's completely free for your first year, so you've got plenty of time to test it out.

With Spaceship Shared Hosting we provide our Special Spacemail plan that includes 5 free mailboxes for every domain you use. For example, if you connect 3 domains, you'll have 5 mailboxes by default with each of these domains.

This plan renews at $3.88/year. You can also add more mailboxes at just $0.88/year each, if required. Since the product is built in-house, we can guarantee that the prices will consistently remain competitive and affordable.

Usually, all fees for Spacemail and related service(s) are non-refundable. However, Spaceship may grant refunds for email hosting, at its discretion, in two instances:

1. For Starter, Pro, and Advanced package fees if you, the account holder, are a first-time purchaser and cancel within 30 days of purchase.
2. Renewals of Spacemail may be refundable if you, the account holder, cancel within 5 days of renewal.

You are welcome to check our refund policy for further information.

It is possible to log in directly from the login page. Alternatively, you can log in through the Spacemail Manager > Choose the email account you need and click Login.

Once at a login screen, simply enter your domain email address connected to Spacemail and password, which you would have get during the setup process.

Yes, it’s easy to import your emails in a few simple steps using our Migration tool. Our email migration tool allows you to import emails using the IMAP protocol. No backups are needed — simply fill in the login details of your source mailbox, enable IMAP on the source mailbox's side, and click Migrate. We’ll import emails over for you.

If you already have a Spacemail mailbox, the migration tool can be found in your webmail. Go to settings > Email migration.

Password-protected emails are messages that are secured with an additional layer of protection beyond standard email encryption. When sending a password-protected email, the sender assigns a password to the message, which must be entered by the recipient in order to access and read the contents of the encrypted email. This means that even if the email is intercepted during transmission, or accessed by unauthorized parties, they cannot view the content without the correct password.

Password protection adds an extra level of security, which is particularly useful when sending sensitive or confidential information via email.

Yes, absolutely. Our password protection feature allows you to email people who use other email hosting providers and for it still to be encrypted. Your recipient will receive an email with a link to the whole message, which will be hosted on our secure servers. The message will only be decrypted when the recipient enters the correct password. After reading, the recipient can reply back securely from the same page.

Using passwords like this means only the recipient (who knows the password you set) can read the email. It’s a great way to guarantee an email’s security, as you don’t always know how well your recipient is protecting their own accounts and devices from cybercrime.

Spacemail has its own spam filter service — Jellyfish. It is a smart email security system with built-in machine-learning technology that gains a greater understanding of your preferences over time. It efficiently protects your inbox from email threats including spam, phishing, viruses, malware, and spoofing.

Jellyfish filtering is provided with every plan of our secure business email , and it is enabled by default for maximum security.