Shared Hosting updates

Stay informed on all Hosting updates and improvements. If you have a suggestion for the ways we can improve, you can add this to the Request new feature form in our roadmap.

March 2025

cPanel access token

Our new cPanel access tokens put you in control. They let you decide who can access your cPanel dashboard and for how long.

Occasionally, you may want to give cPanel access to external users, like a developer looking to fix bugs or make updates. However, you might not wish to compromise security by providing your Spaceship credentials.

Our cPanel access tokens solve this problem. They’re unique strings of numbers and letters that provide temporary access through a dedicated login page.

You can create, manage, and track cPanel access tokens in just a few steps:

1. In the Hosting Manager, click Manage then select cPanel Control at the bottom right.
2. Go to Manage cPanel Access and click Generate Token.
3. Enter a Token Title and choose an Expiration Time — from 1 hour to several weeks, or until your cPanel subscription expires.
4. Click Generate to create the token. A pop-up will display the cPanel login link and token to share with external users.

Your active tokens, along with their expiration times, will be listed under Manage cPanel Access.

With cPanel access tokens, you can collaborate securely and efficiently without compromising your account's safety.

January 2025

Outgoing port management

We’re excited to announce the launch of the Outgoing port management feature in Hosting Manager. This new tool allows you to manage outgoing (manageable) ports for your hosting accounts directly, without the need to contact support.

To access this feature:

• Go to Hosting Manager.
• Click Manage next to your hosting package.
• Select Advanced.
• Choose the Outgoing port management option.

Outgoing port management allows you to:

• Create and remove rules for outgoing connections.
• Reset all ports to the default state.
• View details about manageable, open-by-default, and restricted ports.

SiteJet Builder now available in cPanel

We’re happy to share that SiteJet Builder is now enabled for our Spaceship Shared Hosting customers. 

SiteJet Builder is a beginner-friendly website builder integrated within cPanel. It features a powerful drag-and-drop editor, 140+ customizable and responsive templates, AI-assisted content creation, free stock photos/videos, weekly SEO checks, and many other options.

You can find the SiteJet plugin by heading to: cPanel → Tools → Exclusive.

This website builder makes creating and maintaining stunning, professional websites easier than ever.

December 2024

UK data center location

We’re pleased to announce that we’re launching a new data center location in the UK. This means you can:

• Enjoy improved speeds for websites with UK audiences.
• Store your data in the UK.
• Be more eco-friendly through localized hosting.

For those with UK-based businesses or website visitors, the UK data center is a secure, reliable, and environmentally sustainable hosting option.

November 2024

cPanel reset feature

Now you can reset cPanel at any time, giving you greater control over your hosting. 

Resetting cPanel to its default state doesn’t affect core settings, so your account will be ready for fresh configurations.

To access this feature:

• Go to Hosting Manager.
• Choose Manage next to your hosting package.
• Select Advanced.
• Hit the Reset cPanel option.

This cPanel reset feature gives you more control and makes hosting management easier.

October 2024

Singapore data center location

We’re happy to announce the launch of a new Singapore data center location, which takes websites closer to Asia-based audiences for fast, reliable hosting with low latency.

Singapore data center benefits:

• Low latency and high speeds for Asia-based visitors.
• Reliable, powerful, and secure.
• 100% renewable energy-powered data center.

The Singapore data center is ISO 14001 and ISO 50001 certified — the environmental management systems (EMS) standard, which aims at minimizing environmental impact.

July 2024

DDoS monitoring for hosting

We’re pleased to announce that our hosting plans now include DDoS reports.

Whenever a DDoS attack is detected, it’s immediately blocked and you receive a detailed automated report in your Spaceship account. This report includes:

• Affected areas
• Time frames of blocks
• Possible causes and prevention suggestions

To access your DDoS reports:

1. Log in to your Spaceship account and go to Hosting Manager.
2. Select Manage next to your hosting plan.
3. Choose Hosting usage from the menu. 
4. Scroll down to Reports log.

June 2024

Share your feedback

Your feedback is essential in helping us improve, and we want to hear from everyone from experienced hosting users to those just getting started. So we're excited to announce a new way for you to share your Spaceship Hosting feedback.

Select the Share feedback button in Hosting Manager to let us know what you love and what you’d like to improve:

You can also use the Request new feature button at Spaceship Roadmap to suggest new things for us to take onboard.

April 2024

Domain Alias feature

As part of our ongoing efforts to improve user experience and simplify website management, we’re introducing Domain alias in Hosting Manager. 

This allows you to set up multiple domain names that point to the same website content hosted in a single root folder. This means visitors accessing any of your domain aliases will see the same website.

Here's what Domain alias offers:

• Multiple website paths: give visitors alternative ways to get to your site using brand names, relevant keywords, or regional variations of your main domain.
• Flexibility: rebrand/rename your website without affecting accessibility. Easily update your domain aliases to reflect changes.

How to access Domain alias:

1. Log in to your Spaceship account and go to Hosting Manager.
2. Select the Manage button next to your relevant hosting package.
3. Choose Advanced from the menu list. 
4. Select Aliases from the list.

March 2024

EU datacenter location

As always, we promise to deliver a high-quality and seamless experience and we value your feedback. For this reason, we’re now introducing the option to choose a Europe-based datacenter. This means you can get closer to your European and African audiences and provide an improved service. 

The new datacenter location allows you to: 

• Reach optimal loading times.
• Enjoy SEO benefits.

February 2024

Free 30-day Shared Hosting trials

Before you invest in a product, it’s always best to try it out first. That's why we’re introducing free trials for Shared Hosting plans: 

• Free trials are available for all plans and billing cycles.
• The 30-day trial period allows access to all features and functionality to give a better understanding of Shared Hosting.
• When the trial ends, take advantage of our special discount and continue your plan for less.

January 2024

Choose more storage with AutoBackup

Based on your feedback on AutoBackup storage sizes, we now offer more levels to choose from. This means it’s even easier to get the perfect match for your needs.

Choose from:

Update your document root folder at any time

To make it easier to organize and find your website files, you can now change your document root folder.   

To update your document root folder:

• In Hosting Manager, choose Manage next to your hosting subscription.
• Go to Advanced, then Document root folder.
• Select the Edit icon next to your domain, then choose your new folder path.

 Check all of your website data can be found in this folder to avoid any disruptions.

Migrate your FTP accounts

Initially, FTP accounts could not be migrated when we released our hosting migration feature, but this has been resolved. Now you can check the number of FTP accounts (and other data) in your backup during the file assessment stage. 

This means you won’t need to set up your FTP accounts from scratch after your hosting has been transferred.

November 2023

Easily migrate to Spaceship Hosting 

Now you can seamlessly transfer your hosting data to Spaceship for free using our new migration tool. It makes it easy to:

• Migrate your cPanel-based hosting.
• Upload and restore in a few easy steps.
• Run your current website better on Spaceship.

Hosting CPU limit tracker 

This new feature lets you know when your use of CPU resources has reached its limit, so now it’s easier to manage and upgrade your hosting plan if you need to.  

When you have exceeded your resources, you will see the hosting CPU tracker alert message: ‘Hosting CPU limit reached’.

You can check your automatic reports about your CPU usage limits by going to Hosting Manager > Manage > Hosting usage > Reports log. Here you can view the processes that are causing CPU overuse and find out how to resolve any issues.  

October 2023

Get started with Let’s Encrypt SSL

Based on your feedback, we now offer two different SSL options. We already have the one-year PositiveSSL option, which is an addon that can be managed throughout the Spaceship site. 

Now you can also choose Let’s Encrypt SSL, which is issued for 3 months, completely free, and available in cPanel. 

To get Let’s Encrypt SSL:

1. Go to cPanel.
2. In the Security section, choose SSL/TLS Status.
3. Next to your chosen domain, select +Include during AutoSSL.
4. Select Run AutoSSL at the top of the page.

Now you can downgrade

Upgrading resources as your projects grow has always been simple on Spaceship. But you may also need the flexibility to scale back and save on things you aren’t using. 

Now you can easily scale up or down between different hosting plans, and be more cost-efficient when you need to be. 

Here’s how you can do this:

1. Go to Hosting Manager.
2. Select Manage for the particular subscription.
3. In the side panel choose Change plan then pick your preferred plan and billing cycle.

September 2023

Keep your data safe with AutoBackup

Life is much easier when you choose our AutoBackup addon. It takes no time to get started and just a moment to select and restore your backups. Then you’re always secure. 

You can choose AutoBackup when you purchase your hosting plan. If you already have your plan:

1. Go to Hosting Manager.
2. Select Manage for the particular subscription.
3. Go to Backups then Get AutoBackup.

There are also some further updates to AutoBackup on the way, with more backup versions and a download option coming soon.