Surveys and Competitions Terms & Conditions

Last Update: February 19, 2024

From time to time, Spaceship holds competitions and conducts surveys of our customers to share their thoughts and ideas with us through surveys and other feedback mechanisms so that we can put them at the heart of the products and services we create. Survey participation is, at all times, voluntary.

This section describes the terms and conditions surrounding participation in Spaceship competitions and surveys. All references to “Spaceship” and/or “Sponsor” shall collectively include Spaceship, its respective parent, affiliate and subsidiary companies, agents, and representatives.

1. Survey Entries

Unless otherwise stated, entries are limited to those who have received the specific email direct from Spaceship, one entry per person.

2. Coupons & Gifts

Spaceship, at its sole discretion, may offer various incentives in exchange for feedback. This can include exclusive coupons and thank you gifts. These items are non-transferable and no substitution is allowed.

3. Contests & Prizes

Spaceship, at its sole discretion, may also offer a chance to win a prize based on competition and/or random drawing. Where prizes are competition-based, participants agree and acknowledge that the determination of the competition winner is made solely by Spaceship, unless otherwise stated.

Announcement of winner(s) will be made according to timelines stated within the specific contest and generally occur within 30 days after the contest closes.

Spaceship employees and Spaceship independent contractors are ineligible for prize based competitions and drawings.

Any questions regarding Contests should be directed to

4. Use of Survey Feedback

Unless otherwise stated, participants' feedback via surveys may be used for either internal purposes and / or the results may be anonymized and shared publicly. Participants agree that their feedback may be used by Spaceship in either manner.

5. Participants Obligations

The following additional participant obligations apply:

  1. Money-transfer / prepaid credit card. Where the prize involves a money transfer or prepaid credit card, it is the winners’ responsibility to provide details required by Spaceship (such as an address) in order to deliver the prize. Participants agree that failure to do so may result in forfeiture.
  3. Void Where Prohibited. Some countries prohibit contests and drawings. By participating in surveys that include a contest and/or drawing, participants are attesting that it is legal for them to do so.
  4. Release & Waiver. By participating in a Spaceship contest, you agree to release, discharge and hold Spaceship harmless from and against any and all liability, loss, injuries or damages associated with participation in the contest or the acceptance, possession, use or misuse of any prize received in the contest. By participating in a Spaceship contest, you agree to waive all rights to claim punitive, indirect, incidental and consequential damages, attorneys’ fees or any damages other than actual out-of-pocket costs incurred to participate.

6. Additional Rules

Participants agree to these additional rules.

  1. Right to Terminate. Spaceship reserves the right to terminate, suspend or amend any contest, without notice, and for any reason, including, without limitation, if Spaceship determines that the contest cannot be conducted as planned or should a virus, bug, tampering or unauthorized intervention, technical failure or other cause corrupt the administration, security, fairness, integrity of the contest.
  2. Right to Void Entries. Spaceship further reserves the right to void entries that are suspect, in the event of tampering or unauthorized intervention.

No Liability For Errors / Omissions. Spaceship is not responsible for any typographical or other errors in the offer or administration of a contest, including, but not limited to, errors in any printing or posting of the contest, the selection and announcement of any winner, or the distribution of any prize. In addition, Spaceship is not responsible for any human error, technical malfunction, lost or delayed data transmission, failure or malfunction of any telephone network, computer equipment or software, or the inability to submit a feedback entry for any reason.