Last Update: October 19, 2023
At Spaceship, we are committed to creating a safe and respectful environment for all of our users. We take reports of abuse very seriously and are dedicated to addressing such incidents promptly and effectively. If you've encountered any form of abusive activity involving our services, we encourage you to report it so we can take appropriate action.
This guide will walk you through the process of reporting abuse and the information you need to provide to help us investigate and address the issue.
The following list explains the most common types of abuse we investigate and the evidence required to support our investigation:
| Type of Abuse and Description | Useful Evidence |
| Child Abuse is adult content depicting minors (someone under 18 years of age). | Abusive Domain(s) Abusive URL(s) |
| Copyright/DMCA is the content that is protected by copyright being published online with no authorization rights. | An official DMCA Takedown Notice that meets all the DMCA requirements set out in our Copyright and Trademark Policies. |
| Email Abuse/Spam is an unsolicited commercial bulk email. This also includes “spamvertising,” i.e. advertising domains via spam sent from another network. Legitimate emails are those complying with the requirements of the CAN-SPAM Act. | "From" Address "To" Address Full Email Headers Email Content |
| Fraud is wrongful deception with the intent to gain a monetary benefit (also known as the scam) or other benefits (i.e. access to personal details). | Abusive Domain Name(s) Abusive URL(s) Paid invoices or receipts Screenshot of the abusive page Email with full header and body (in case of email fraud) |
| Phishing is a type of fraud with the intent to acquire sensitive information (usernames, passwords, PINs, credit card or bank account details) using fake websites that are almost identical to legitimate ones. | Abusive Domain Name(s) Abusive URL(s) Target of the attack (legitimate website) Country your IP address belongs to (the content may be geo-blocked, so we will try using the corresponding proxy); User-agent (mobile phone, PC) and browser (the content may vary depending on the device and software) |
| Illegal Pharmacy is a website that sells or distributes medications with no valid prescription, outdated, substituted or counterfeit medications, resulting in a violation of the law. | Abusive Domain Name(s) Abusive URL(s) Screenshot of the abusive page |
| Malware is a software used to disrupt computer operations, gather sensitive data, or gain access to private computer systems. | Abusive Domain Name(s) Abusive URL(s) |
| Hacking Activity is networking attacks such as port scanning, brute force, denial of service attacks, etc. with the intent to infect or exploit the victim’s resources, or for other illegal purposes. | Abusive Domain Name(s) Abusive URL(s) Abusive IP address Date and time (including the time zone) of when the abuse took place Full unmasked log of the attack generated by your firewall (with the source and destination IPs/domains, user-agent, timestamps and time zone) |
| Trademark Infringement is the unauthorized use of a trademark or service mark on or in connection with goods and/or services in a way that is likely to cause confusion, deception, or mistake about the source of the goods and/or services. | A formal notice of a trademark complaint that meets all the requirements set out in our Copyright and Trademark Policies. |
| Whois Inaccuracy implies inaccurate, outdated or false contact details listed in Whois. | Abusive Domain Name(s) Incorrect Contact Details A returned email with the header |
| Any other inappropriate content, including but not limited to: identity theft, unauthorized redirect/frame/IP pointing, defamation, terrorism propaganda, HYIP, warez, etc. | Abusive Domain Name(s) Abusive URL(s) Screenshot of the respective abusive page |
When encountering multiple complaints addressing a common issue, we kindly request that you consolidate these concerns into a single ticket thread. This approach ensures that our Support System remains organized and prevents the duplication of tickets.
If you've already initiated a ticket with our Legal & Abuse Department and find the need to provide additional information, we encourage you to use the existing ticket thread. This streamlined communication process minimizes the need for cross-referencing and reduces any potential confusion.
Thank you for taking the time to read this post, we hope it helps.