How to Report Abuse Incidents in Spaceship

Last Update: October 19, 2023

At Spaceship, we are committed to creating a safe and respectful environment for all of our users. We take reports of abuse very seriously and are dedicated to addressing such incidents promptly and effectively. If you've encountered any form of abusive activity involving our services, we encourage you to report it so we can take appropriate action. 

This guide will walk you through the process of reporting abuse and the information you need to provide to help us investigate and address the issue.

  1. Reporting Abuse
    If you believe you have experienced or witnessed any form of abusive activity involving Spaceship services, we urge you to report it to us. To do so, please send an email to This dedicated mailbox has been set up to specifically handle abuse-related concerns and ensure a swift response from our Legal & Abuse team.
  2. Providing Evidence
    When reporting abuse, it is crucial to substantiate your allegations with evidence and relevant information. This evidence serves as a foundation for us to understand the incident better and take appropriate action.

The following list explains the most common types of abuse we investigate and the evidence required to support our investigation:

Type of Abuse and DescriptionUseful Evidence
Child Abuse is adult content depicting minors (someone under 18 years of age).Abusive Domain(s)
Abusive URL(s)
Copyright/DMCA is the content that is protected by copyright being published online with no authorization rights.An official DMCA Takedown Notice that meets all the DMCA requirements set out in our Copyright and Trademark Policies.
Email Abuse/Spam is an unsolicited commercial bulk email. This also includes “spamvertising,” i.e. advertising domains via spam sent from another network.
Legitimate emails are those complying with the requirements of the CAN-SPAM Act.
"From" Address
"To" Address
Full Email Headers
Email Content
Fraud is wrongful deception with the intent to gain a monetary benefit (also known as the scam) or other benefits (i.e. access to personal details).Abusive Domain Name(s)
Abusive URL(s)
Paid invoices or receipts
Screenshot of the abusive page
Email with full header and body (in case of email fraud)
Phishing is a type of fraud with the intent to acquire sensitive information (usernames, passwords, PINs, credit card or bank account details) using fake websites that are almost identical to legitimate ones.Abusive Domain Name(s)
Abusive URL(s)
Target of the attack (legitimate website)
Country your IP address belongs to (the content may be geo-blocked, so we will try using the corresponding proxy);
User-agent (mobile phone, PC) and browser (the content may vary depending on the device and software)
Illegal Pharmacy is a website that sells or distributes medications with no valid prescription, outdated, substituted or counterfeit medications, resulting in a violation of the law.Abusive Domain Name(s)
Abusive URL(s)
Screenshot of the abusive page
Malware is a software used to disrupt computer operations, gather sensitive data, or gain access to private computer systems.Abusive Domain Name(s)
Abusive URL(s)
Hacking Activity is networking attacks such as port scanning, brute force, denial of service attacks, etc. with the intent to infect or exploit the victim’s resources, or for other illegal purposes.Abusive Domain Name(s)
Abusive URL(s)
Abusive IP address
Date and time (including the time zone) of when the abuse took place
Full unmasked log of the attack generated by your firewall (with the source and destination IPs/domains, user-agent, timestamps and time zone)
Trademark Infringement is the unauthorized use of a trademark or service mark on or in connection with goods and/or services in a way that is likely to cause confusion, deception, or mistake about the source of the goods and/or services.A formal notice of a trademark complaint that meets all the requirements set out in our Copyright and Trademark Policies.
Whois Inaccuracy implies inaccurate, outdated or false contact details listed in Whois.Abusive Domain Name(s)
Incorrect Contact Details
A returned email with the header
Any other inappropriate content, including but not limited to: identity theft, unauthorized redirect/frame/IP pointing, defamation, terrorism propaganda, HYIP, warez, etc.Abusive Domain Name(s)
Abusive URL(s)
Screenshot of the respective abusive page

When encountering multiple complaints addressing a common issue, we kindly request that you consolidate these concerns into a single ticket thread. This approach ensures that our Support System remains organized and prevents the duplication of tickets.

If you've already initiated a ticket with our Legal & Abuse Department and find the need to provide additional information, we encourage you to use the existing ticket thread. This streamlined communication process minimizes the need for cross-referencing and reduces any potential confusion.

Important to note

  • Prior to submitting your concern, kindly ensure that the domain name in question is indeed using our services. To verify the domain name's registration status, you can visit the Whois lookup page. Additionally, if you need to determine the IP address linked to the domain name, you can visit After obtaining the IP address, proceed to confirm the details by visiting This step will enable you to access the contact information of the hosting provider associated with the returned IP address.
  • Some types of abuse may not be verified from our side if we only act as a registrar and the abusive content resides on third-party servers. Due to this, we will not take restrictive action in order to avoid false-positive cases. This policy particularly affects copyright/DMCA, email abuse/spam, fraud, malware/hacking activity, etc.
    To expedite the resolution, we highly recommended escalating websites that are registered with Spaceship only to their respective hosting provider supporting your report with sufficient evidence.
    You might also decide to get in touch with the domain name holder directly by using the Whois details that are assigned to that domain name. If the Whois details are hidden by our Domain Privacy  service, feel free to сontact the Domain Registrant via the form specified in the Registrant Email field. It will then be forwarded to the real email address of the domain holder.
    We would like to make clear that we will not be able to provide you with any contact information of the domain name holder without expressed permission from the customer, except under limited circumstances such as an official U.S. Court Order or Subpoena. Please refer to Spaceship Court Order & Subpoena Policy.
  • Our general ticket processing time is 24 hours, but it may vary for each specific case.
  • It's important to note that while we might not always provide detailed feedback regarding our investigation outcomes, please be assured that your complaint is carefully assessed, and necessary steps are taken in alignment with Spaceship's policies.
    You are welcome to check yourself if the domain is active by searching the domain status via Spaceship Whois Lookup. When you search for the domain status using this tool, please be aware that if the domain is under clientHold or serverHold status, it signifies that the domain has been suspended and is currently inaccessible on the Internet.
  • If you have any questions regarding the specific types of activities considered to be abusive by Spaceship, please review our Acceptable Use Policy in Universal Terms of Service Agreement (Paragraph 7) and Hosting Terms of Service (Paragraph 4) as well as other legal documentation.

Thank you for taking the time to read this post, we hope it helps.