Last Update: January 22, 2024
Spaceship offers a monthly Uptime Guarantee (“Guarantee”) for the Hosted Services You purchase from Us. If We fail to meet this Guarantee, as solely determined by Us, due to an internal infrastructure or equipment failure, You will be eligible for a Service cycle prolongation for the time the Service was unreachable. The maximum Service cycle prolongation given may be one (1) month of free hosting. Downtime must be confirmed by a staff member of our Support Team.
A 99.99% monthly Guarantee covers all EasyWP plans.
For non-scheduled maintenance/downtime, we'll offer a 1-day Service cycle prolongation for each hour of downtime experienced.
To claim a Service cycle prolongation, You need to contact Us by submitting a ticket to the Spaceship Support Team within the first 10 calendar days after the downtime took place.
Any Service interruption deriving from failure or deficiency of Spaceship’s infrastructure and equipment may not be eligible if caused or associated with such things as but not limited to:
All remedies are at the discretion of Spaceship, based on its investigation of any issue that is covered by this section.
If Spaceship provides a remedy as described above, or Guarantee, for a particular Service, this shall be Your sole and exclusive remedy for defects in, or issues with, the Service. Spaceship shall not be liable for any consequential or indirect loss or damage caused by the failure of Service.
Spaceship may at any time amend or vary the terms of this Guarantee by providing notice on Spaceship’s website.