CDN Uptime Guarantee

Last Update: October 21, 2024

Spaceship offers a monthly Uptime Guarantee (“Guarantee”) for the CDN Services You purchase from Us. If We fail to meet this Guarantee, as solely determined by Us, due to an internal infrastructure or equipment failure, You will be eligible for a Service cycle prolongation for the time the Service was unreachable. The maximum Service cycle prolongation given may be one (1) month of free CDN service. Downtime must be confirmed by a staff member of our Support Team.

A 99.99% monthly Guarantee covers all CDN plans.

For non-scheduled maintenance/downtime, we'll offer a 1-day Service cycle prolongation for each hour of downtime experienced.

Mode of Credit

To claim a Service cycle prolongation, You need to contact Us by submitting a ticket to the Spaceship Support Team within the first 10 calendar days after the downtime took place.

Limitation

Any Service interruption deriving from failure or deficiency of Spaceship’s infrastructure and equipment may not be eligible if caused or associated with such things as but not limited to:

  • DDoS or similar attacks on Our servers.
  • third-party software failure.
  • You maxing Your resource bandwidth.
  • issues resulting from errors or omissions by You.
  • interruptions caused by You from custom scripting, coding or the installation of third-party applications.
  • network conditions across the internet (outside of our network).
  • browser or DNS caching issues.
  • outages related to the reliability of certain programming environments.
  • any other circumstances beyond our control or that are not reasonably foreseeable.
  • any act of God or force majeur which results in the failure of the service.

All remedies are at the discretion of Spaceship, based on its investigation of any issue that is covered by this section.

If Spaceship provides a remedy as described above, or Guarantee, for a particular Service, this shall be Your sole and exclusive remedy for defects in, or issues with, the Service. Spaceship shall not be liable for any consequential or indirect loss or damage caused by the failure of Service.

Amendment

Spaceship may at any time amend or vary the terms of this Guarantee by providing notice on Spaceship’s website.